San Francisco Tenant Counselor

· San Francisco, California
Employment Type Part-time Temp
Compensation $23/hr

Organizational Mission

Causa Justa :: Just Cause [CJJC] builds grassroots power and leadership to create strong, equitable communities. Born from a visionary merger between a Black housing rights organization and a Latin@ immigrant rights organization, we build bridges of solidarity between working class communities of color. Through rights-based services, policy campaigns, civic engagement, and direct action, we improve conditions in our neighborhoods in Oakland and San Francisco and contribute to building the larger multi-racial, multi-generational movement needed for fundamental change.

Position Summary

CJJC is hiring for a part-time, non-exempt position at 24 hours/week. The Tenant Counselor will join the San Francisco Tenant Hotline team, held within the newly-formed Basebuilding team. 

The Tenant Counselor returns calls from tenants who have called our hotline, providing compassionate, respectful support and information on tenants rights, strategies for defending those rights, and referrals to relevant tenant resources including city services and legal service providers. The Counselor will also connect interested clients with CJJC’s organizing work by inviting them to Know Your Rights trainings or forwarding their information to an organizer. Working together with other members of the hotline team, the counselor will triage calls, collect and maintain client information in CJJC’s database, and conduct follow-up calls to clients to support our reporting work. The planned schedule for this position is four call shifts per week, plus one shift reserved for ongoing trainings, meetings with other members of the counseling team, reporting, and any other tasks.

Primary Roles & Responsibilities

  • Support tenants who have called CJJC’s San Francisco Tenants Rights Hotline. Provide compassionate support and clear, accurate information on San Francisco & California Tenants Rights, effective strategies for defending rights, and relevant resources/referrals. Invite tenants to join our organizing work or attend Know Your Rights trainings as appropriate. (40%) 
  • Collect, update and maintain clear, accurate and complete information about clients and counseling activities using CJJC’s database. Update database for every counseling activity. (15%)
  • Follow up with calls as needed, including: sending letter templates or other materials via email, notifying staff of other follow up needed. (15%)
  • Participate in regular debrief sessions with supervisor and/or fellow counselors. Come to debrief/supervision sessions prepared to discuss case strategy, learn about legal updates, and share any questions. (5%)
  • Maintain timely communication with supervisor, hotline team, and other staff or allies as needed. Respond to emails and texts in a timely fashion, and communicate proactively about any scheduling needs or other challenges as they arise. (10%)
  • Learn new and evolving legal information, referral information and hotline procedures by participating in ongoing trainings and studying materials shared by supervisor and fellow counselors on an ongoing basis (10%)
  • Assist with reporting for hotline contracts: make follow up calls to clients, track case activities and outcomes, and write case narratives as assigned (5%)
  • Perform other job-related duties as assigned

Experience Required (can be paid or volunteer work):

  • Experience counseling or supporting others who are in crisis (1 year +)
  • Experience working with low-income people of color (2 years +)
  • Experience and comfort working with computers, including Google Suite

Preferred Experience:

  • Experience maintaining information in a database (6 months +)
  • Experience doing tenants rights work (counseling, organizing, volunteering etc.) (1 year +)

Skills/Qualifications Required:

  • Strong commitment to social, gender, racial and economic justice and alignment with CJJC vision and mission
  • Fluency in written and spoken Spanish: Do not need to know any technical tenants’ rights terms, but need to be comfortable communicating over the phone in Spanish with clients who may be in crisis
  • Ability to provide compassionate support that respects the dignity of those served
  • Ability to understand and follow organizational guidelines for what types of support we do and do not provide
  • Excellent listening skills
  • Excellent ability to explain complicated information in a clear, accurate manner
  • Strong attention to detail and ability to self-check information
  • Strong troubleshooting and problem-solving skills
  • Ability to maintain accurate, precise information in a computer database
  • Strong and consistent communication and team thinking

Preferred Skills and Qualifications

  • Working knowledge of San Francisco and California tenants rights and/or familiarity with tenants rights struggles
  • Comfort with written and spoken English

Hiring Details

  • Salary: $23/hour
  • This is a remote position during California Shelter-In-Place orders
  • Position open until filled. We are hiring for two Counselors.
  • People of color, immigrants, women, trans* and queer people are strongly encouraged to apply. 
  • To apply, submit your resume and a cover letter telling us why you are interested in this position and sharing your relevant experience.  
    • When sharing your resume and cover letter, please keep in mind that CJJC’s hiring platform is not a secure site - please do not include sensitive information such as social security number, citizenship status, etc.
  • Please be sure to add to your contact list to ensure delivery of messages from us.

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  • Location
    San Francisco, California
  • Employment Type
    Part-time Temp
  • Compensation