Rapid Response Hotline Dispatcher

Program · San Francisco, California
Department Program
Employment Type Full-Temp

CJJC (Causa Justa :: Just Cause) seeks a dynamic, passionate, and reliable individual to serve as a Rapid Response Hotline Dispatcher.


Organizational Mission

Causa Justa :: Just Cause (CJJC) builds grassroots power and leadership to create strong, equitable communities. Born from a visionary merger between a Black housing rights organization and a Latin@ immigrant rights organization, we build bridges of solidarity between working class communities of color. Through rights-based services, policy campaigns, civic engagement, and direct action, we improve conditions in our neighborhoods in Oakland and San Francisco and contribute to building the larger multi-racial, multi-generational movement needed for fundamental change.


About the Position

The Rapid Response Hotline Dispatcher is responsible for carrying out CJJC’s activities related to the Rapid Response Network (RRN). CJJC is a member organization of the San Francisco Immigrant Legal & Education Network (SFILEN). SFILEN is a unique collaboration of 13 community-based organizations (see more at www.sfilen.org) with decades of experience providing services and engaging in community organizing with low-income immigrants. In 2008, SFILEN re-launched the San Francisco Rapid Response Network. The RRN’s primary mission is to respond to ICE enforcement actions in San Francisco via community and legal support. During COVID-19, the immigrant community has also reached out for resources and support for basic needs. The RRN is composed of the following: 24-hour hotline, site verification, attorney activation, legal observation, and accompaniment. We are seeking a dispatcher who will be responsible for CJJC’s weekly coordination efforts of the RRN. 

 

Major Responsibilities include: 

  • Take on CJJC's Rapid Response hotline shifts and provide interpretation for hotline calls as needed. 
    • These shifts are assigned by the Rapid Response Hotline Coordinator (staffed by Dolores Street Community Services) 
      • A daily shift can last up to 24 hours.
      • The total weekly hours range from 27.5 - 48 hours per week, with an average of with an average of 32 hours a week.  
      • Shifts can be any day of the week, since the hotline is open 24 hours a day, 7 days a week.
  • Assist with troubleshooting and coordination around technical issues on the hotline.
  • Manage hotline schedule to ensure the hotline is active and running during CJJC's shift.
  • Participate in monthly meetings to ensure all RRN activities are completed.
  • Support the preparation of monthly reports on service deliverables.
  • Assist with the development and creation of information materials about RRN.
  • Collaborate with other CJJC organizers (e.g., tenants rights) and RRN dispatchers to provide resource referrals and/or intensive follow-up in some cases.

 

Qualifications

  • Bilingual, bicultural, with oral and written proficiency in English and Spanish required.
  • Ability to work as part of a team and independently to prioritize work with minimal supervision.
  • Strong administrative background: attention to detail, organized, and possesses problem-solving and analytical skills.
  • Strong technical skills: ability to operate and navigate the web-based Rapid Response Application.
  • Demonstrated commitment to social justice and an understanding of challenges facing immigrant communities, communities of color, and low income residents.
  • Strong people, communication, and interpersonal skills.

 

Time Commitment, Compensation

  • The Rapid Response Dispatcher is a temporary position ending June 30, 2022. The hourly rate is $24.04. 
  • Position includes a generous benefits package including vacation and other paid time off, holidays, full medical, dental, and vision.
  • Position open until filled. People of color, immigrants, women, trans* and queer people are strongly encouraged to apply. 


CJJC is an equal opportunity employer and does not discriminate against any person seeking job positions, accommodations, facilities, privileges, services, or membership on the basis of the fact or perception of a person’s race, color, creed, religion, national origin, ancestry, age, height, weight, sex, sexual orientation, gender identity, domestic partner status, marital status, disability or Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), or association with members of such protected classes, or in retaliation for opposition to discrimination against such classes.

Thank You

Your application was submitted successfully.

  • Location
    San Francisco, California
  • Department
    Program
  • Employment Type
    Full-Temp